Normally, we provide the trial version for the users to confirm if it meets their requirements before purchasing. Kindly let us explain it in more detail and see how we can help you solve the issue further. We'd like to express our deepest apologies for the inconvenience caused by the trial version. Reply from Wondershare Recoverit Mar 31, 2023 It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. As a result, the recovered files will display as damaged or garbled. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. In this case, there is a high possibility that one of them can be opened normally. There may be files with the same name, and there might be multiple records in the scan result. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. To better take care of your concern, we'd like to confirm some details firstly as below. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Reply from Wondershare Recoverit Updated Mar 22, 2023 Knowing you've already contacted us, could you please send us the ticket number or your order number after receiving an invitation from Trustpilot? So that we can address your concern in a targeted manner. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason our support might explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. We'll keep improving and bring a better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Recoverit Updated Jun 8, 2023
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